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Federal Benefits Unit (FBU)

What is the Mission of the Federal Benefits Unit (FBU)

The Federal Benefits Unit (FBU) of the American Embassy in Panama assists U.S. citizens, Panamanians, and third country nationals who receive benefits from the Civil Service, Social Security Administration and the Department of Veterans Affairs.  We also assist former employees of the Panama Canal Commission that suffered on the job injuries and receive compensation from the Office of Workers' Compensation Programs under the U.S. Department of Labor.

To obtain information of the services provided, please choose one of the following options:

Please note that the Federal Benefits Unit of the US Embassy-Panama is a non-claims taking post.

Contact us:

For e-mail inquiries, answered within 3 working days:

For automated information:  317-5030

To speak to a FBU representative please call (507) 317-5000 within the following hours:

Monday-Thursday: 10:30 am - 12:00 noon; 3:00 pm - 4:30 pm
Friday: 10:30 am - 12:00 noon

Our fax number is (507) 317-5303

Hours of Operation:
Monday, Tuesday, Thursday: 7:30 am - 12:30 pm and 1:30 - 3:00 pm
Wednesday: 7:30 – 12:00 noon
Friday: 8:00 – 10:00 am

Holiday closures:
Please access the SCHEDULE of the days on which the Embassy will be closed.  The FBU closes for one day during the end of each month to work on the Civil Service checks.  If you plan to visit us during the last week of the month, please contact us to make sure we will be open.

Panama Address:                                    US Address:    
Embajada de los Estados Unidos             U.S. Embassy-Panama
Federal Benefits Unit                                Federal Benefits Unit
Apartado 0816-02561                              9100 Panama City Pl
Panama, República de Panama                Washington, DC 20521-9100

The FBU is located in the U.S. Embassy- Consular Section, Building 783, Clayton, Demetrio Basilio Lakas Avenue next to Las Esclavas school.  Please access the map to the Embassy.

Due to security reasons, we are no longer able to offer parking inside the Embassy compound.  Consular visitors will need to park in the lot located immediately outside of the Embassy compound. These spaces are available on a first come, first serve basis.   If you are disabled or elderly, please click here for special instructions.

Security Requirements
Firearms, knives, explosives, impact weapons, caustic chemicals, chemical sprays, and fire starting devices are prohibited.  Please do not bring mobile phones or any electronic devices, such as Blackberries, iPods or PDAs into the Consular Section as they are not allowed within the Embassy, those items may be secured at the security check point as you enter the Consular access control center.  We strongly advise that you do not bring large bags or packages with you as we do not have sufficient storage facilities for large items.